Refund Policy

Last updated: July 6, 2026

This Refund Policy explains when you're eligible for a refund on a FirstYes subscription. It applies to all plans (Starter, Growth, Pro, and Agency).

Eligibility

You may request a full refund within 7 days of your initial purchase, provided you have not generated any outreach kits through the platform during that period.

What's not covered

• No refunds are issued once you have generated one or more outreach kits through FirstYes, since this reflects active use of the service.
• No refunds are issued for partial subscription periods (e.g. cancelling partway through a billing month).
• Subscription renewals are not refundable — cancel before your next renewal date to avoid being charged again.

How to request a refund

Email hello@firstyes.io with your account email and the reason for your request. We aim to process eligible refunds within 5 business days.

Cancelling your subscription

You can cancel your subscription at any time from Settings. Cancelling stops future renewals but does not itself trigger a refund for the current billing period unless you also meet the eligibility criteria above.